Refund policy

Return and refund policy

NOBURA have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, no stain, with tags, and in its original packaging.

To start a return, you can contact us at nobura.club@gmail.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs.

*PROMO Items are not eligible for return, refund & exchange

You can always contact us for any return question at nobura.club@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on store credit or original payment method within 7 business days. You can use the store credit to purchase from our store.

If more than 10 business days have passed since we’ve approved your return & you have not received the refund, please contact us at nobura.club@gmail.com.